FAQ
Where can I see updates about my child’s day?
All updates about your child are posted by the teachers and are visible in the logbook located on the app’s main screen; here you’ll see updates about lunch, nap time, and diaper changes.
Do parents immediately see the updates entered in the logbook?
Yes, once the data is uploaded, it is visible to the parent after a few seconds.
Can I edit my child’s information?
Only certain details. You can update your child’s information directly in the app, and you can upload authorizations and documents.
Do I need to register to use the app?
If you are a parent, you do not need to register; instead, you will receive login credentials from your daycare’s office. With these, you can easily access your parent profile.
Is my child’s data secure?
Yes, it is protected by standard encryption, and only you and the school staff can view it.
Can I see my child’s attendance and absence records?
Yes, the app includes a calendar section with a legend, where the child’s absence days and scheduled events will be added
Can I insert photos of a single child, without showing them to the whole class?
Yes, photos can be uploaded to the individual child's logbook and are therefore only visible to the family of the child for whom they were uploaded.
How do I add the child's daily data?
Click on "create activity", choose the type and fill in the required fields.
How do I report my child’s absence?
Log in to the app and communicate with the teachers via the chat section.
Can I communicate with families directly from the app?
Yes, go to the "chat page" and send a message to the chosen family.
Can I enter the same activity for multiple children?
Yes, when you choose the type of activity you want to upload, click on "select children" and choose the children who participated in this activity, in order to simultaneously upload the same update for all selected children.
Does the app send notifications?
Yes, enable notifications through your device settings to receive communications, events, or urgent alerts.
Can I see the children's logbooks from previous days?
Yes, on the app's home screen there is a scrollable calendar, click on the day you want to view and the logbook for that day will appear.
Can I request a shift change with my colleagues via the app?
Yes, go to the home page, tap on the shift you want to swap, choose the colleague, then send the request.
Are the photos visible to everyone?
No, the photos are visible only to the parent of the child in the photo.
Can I request vacation or a leave of absence directly via the app?
Yes, go to the "calendar" section, fill in all the required fields, then submit the request.
Can I share the account with another parent?
No, each parent has their own login credentials.
Can I view the children's clock-in codes?
Yes, in the profile section, select the child and click on "child code".
Can I edit data present in the "child's registry" section?
Yes, go to the profile section, choose the child to edit and save.
Can I save the photos I find in the “logbook”?
Yes, click on the photo, and then you can easily download it to your device’s gallery by simply clicking on the icon in the top right corner (this answer may need to be updated if the icon is moved to a different location)
Can I log in from multiple devices?
Yes, enter your credentials on as many mobile devices as you like.
If I forget to enter data, can I still enter it later?
Yes, you can enter data in the logbook at any time of the day.
Can I enter an event scheduled in the nursery?
Yes, go to the "calendar" section, click on "create event", fill in all the fields and save.
I forgot my password, what should I do?
Click on "I can't log in" on the login page and follow the reset instructions.
Can I edit data entered by mistake?
Yes, open the logbook of the child you want to edit, swipe left on the activity you want to correct and click "edit". After updating the activity, save the changes.